Nevertheless, us carrying out exchanges as a result of third party providers will not indicate we forfeit our responsibility for your exchange. Should you run into any challenges during the exchange, just Enable our aid crew know and we will assist you to out while in the shortest time feasible.
In the event you’re the sufferer of theft and you also suspect that stolen cash happen to be transferred into a ChangeNOW deposit tackle, you need to open up a guidance ticket and provide us with the next data:
A reputable application for our Regular consumers. Obtain handy attributes which include transaction history and cashback from each individual exchange.
If these steps never enable, you should Get hold of our guidance at: [e mail guarded] or use this link. We can get again for you without delay.
You will be requested to comply with Particular conditions and terms. Preview your transaction information and make sure the purchase.
In these situations, we motivate you to definitely Make contact with our assistance team. The exchange can be ongoing from there, or alternatively, that you are free to ask for a refund.
This means particularly that — exchanges of sure investing pairs are carried as a result of our partners. These exchanges usually are not A great deal distinctive from regular ChangeNOW exchanges, nonetheless, there are a few items it is advisable to Remember:
DDoS attacks. Regrettably, these troubles come about every now and then, but we are constantly pleased that will help you and clear up any concerns;
Just about every KYC situation is dealt with separately. If a certain consumer is qualified with the process due to Changenow the fact their transaction were marked as suspicious, they will Possess a Specific position update on the exchange web page along with a Confirm button; the button will cause our KYC supplier SumSub’s verification tool.
The copyright current market is topic to several particular guidelines and laws which make it necessary for the majority of copyright providers to provide the AML/KYC process carried out.
Find the receiver’s address and enter your credit history or debit card facts. Remember to watch out and double-Check out it.
We are going to anticipate your deposit for around 24 hrs In case you have picked out a classic-price exchange, and then our procedure will not be in a position to recognize it. If you cannot make a deposit in just this era, develop a new exchange.
We're disclosing this, so there is a improved knowledge of what charges are charged during the transaction.
ChangeNOW is partnered that has a KYC company identified as SumSub. So as to Obtain your id confirmed, you're going to be supplied to adhere to SumSub’s connection (it will be beneath the Confirm button) and complete the verification by means of a cushty and smooth UI.